Circuits play an extremely important role in business networks. With industry trends continuing to migrate more and more towards IP-based networks, the importance of the outside connection to the world is greater than ever. And the circuit is the gatekeeper of that connection!
Think of it this way. If there is a problem with the circuit, then the entire site’s connection to everything outside of the location is gone in a flash! That means the loss of money, time and business production until that circuit is working again.
When that happens, how important is the circuit then? And more importantly how important is the technology rollout company’s expertise and ability to test and service the issue at the site level?
3 Key Aspects of Circuit Services
Speaking the Language
Circuit Testing
Monitored Onsite Technicians
1. Speaking the language
FOC date. MPOE. Hard loop. Soft loop. DSX. These are just a few of the terms used when communicating with Carriers, LECs and ISPs. Without this knowledge, it would be like an American in Paris ordering dinner from a waiter who only understands minimal English. It takes you longer to order, you run a high risk of not getting what you asked for and you still have to communicate with them to get your check. Plus don’t forget the tip!
My point is this: if your technology rollout company cannot speak the ‘circuit language’ and effectively communicate to their circuit counterpart, it will ultimately affect the speed of your rollout.
A simple test is to ask your technology rollout company if they know what the following terms mean: B8ZS, ESF or PVCs. Be sure to time them and make sure they aren’t simply Googling it!
